FAQ’s

Where is my order?

If you would like an update on the status of your order, please click ‘Account Login’ at the bottom of the homepage and select ‘orders’ to view the status of your order – ‘completed’ orders have been shipped and should arrive within 3 working days. If you would like to receive an update on delivery, we can provide request tracking information. We aim to dispatch all orders within 3 working days. If you would like to receive an update on delivery, please email info@thetrainingspace.co.uk to request tracking information.

I’ve only received part of my order?

Posters arrive separately to other items in cardboard tubes so you may receive two separate packages.

How do I access my download?

Your download will be emailed to you in your email order confirmation that you receive after placing your order. There is a blue hyperlink next to the product which gives you access to your download. Please check your junk mail if you can’t find your order email. You can also access all your downloads by logging into our website and going to downloads on the menu.

What payment options are available?

All orders for resources can be placed and paid for on our website using a credit/debit card or PayPal. If you would like to be invoiced for your order and your order value is over £250 then you will have the option to select ‘invoice’ as a payment method at checkout. You will be asked to input a PO number before completing your order.
If you would like to purchase a online training course or an English Unit plan subscription, please visit www.janeconsidine.com

Where are the free unit plans?

We have six free unit plans for Years 1 to 6 on Jane’s new online training website, each with an explanation video and a downloadable PDF. Please visit www.janeconsidine.com to sign up and view the unit plans, there are new unit plans being added weekly to the paid subscription area.

Where are the free YouTube CPD videos?

The Write Stuff, Hooked On Books and the Fantastic Foundations videos have now been taken down from YouTube. Jane Considine’s brand new online training courses for both The Write Stuff and Fantastic Foundations are now available to purchase here https://www.janeconsidine.com/jane-considine-online-training The Hooked On Books online course will be coming later in the year.

What are the delivery options?

24 hr DPD Tracked Delivery (order by 1pm for next working day delivery): £9.95
Standard Delivery (delivery in 3 – 5 working days): £6.95